You must be able to tolerate a little of each, if you have ambitions to be one of a total of 560 bus drivers at Aarhus railway or tramway. The drivers, which, in round numbers, carrying almost 100,000 passengers from one point to another each day, are increasingly exposed to a wide variety of unpleasant experiences in their work.
It writes TV2 east Jutland on their website.
Aarhus railway or tramway registered last year 170 cases of harassment, conflicts, threats, or outright violence in the buses. Six out of 10 cases are aimed directly at the driver who just does his work in the country's second largest city.
According to the HR and quality manager Bjarne Larsen at the Aarhus railway or tramway, however, there is a large mørketal of up to 500 cases per year.
The unpleasant incidents are being increasingly reported to the police. This is because, according to Bjarne Larsen, a combination of the fact that there are more serious cases, and that more drivers will follow the Aarhus Sporvejes call to politianmelde assault and cross-border behaviour.
- It is a very important part of the subsequent process, that you get recognized the attack and get talked about, whether it is physical or a verbal bollocking, and in the rougher cases, a complaint to the police a part of the recognition, says Bjarne Larsen to TV2 Østjylland.
According to Bjarne Larsen is that every year drivers, who succumbs, when the amount of harassment becomes too much. It is typically done first with a langtidssygemelding, but may end up with that the drivers must permanently give up to be able to fit their jobs.
- It is deeply tragic to give up a job that you love. But there are some of our drivers have to say: "here I can not stay for longer". And it's really annoying for all parties, says Bjarne Larsen to TV2 Østjylland.
In 2016, the police received a total of 23 reviews of violence, threats, vandalism, flaskekast or harassment. This figure rose to 27 reviews in 2017, while the figure for the year 2018, approaching a doubling compared to 2016 levels for a total of 41 politianmeldelser, shows the Aarhus Sporvejes own indicators.