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So many million pay SL out to delayed passengers

the Weekend of the big snowstorm laid the foundation to a difficult week for all of the travellers in public transport. In principle, each morning, there has been major disruption and delays, something that brought a lot of irritation. Mainly the bus services that had a problem with oplogade roads and felparkerade cars, but also rail traffic has been affected.

On Monday, the situation was so critical that the SL advised locals to avoid the rush-hour traffic. During Thursday Trafikförvaltningens management an emergency meeting with trafikregionrådet Kristoffer Tamsons (M), which is ultimately politically responsible. The meeting led to the Stockholm Region developed an action plan for similar situations not to occur again.

– Confidence in SL has been damaged. We have postponed to the 276 million to the maintenance of the SL compared to a year ago. We will minimise the risk of this happening again, " said Kristoffer Tamsons to DN.

will most likely späs properly in the form of förseningsersättningar. Between 2014-2018, the number of applications and granted förseningsersättningar increased steadily. It also applies to the total amount paid out to passengers who were granted compensation.

the Year 2014 got SL into just over 30,000 applications for compensation for delay, of which slightly over 27,000 were granted. Five years later there were more than twice as many as applied: 78.000. Then was granted to 67.000.

SL expects to this week's trafikkrångel will involve many applications for compensation for delay. Photo: Magnus Hallgren

Regarding the compensation paid the sum tripled. Year 2014 paid SL out of a total of 9.7 million. 2018 had sum more than tripled to sek 29.1 million.

and February of this year, starting now slowly ticking up. But since the concerned travelers have two months after the delay to send in their application figures are as yet incomplete. Until the 6 February had 6.219 people sent in an application, which 4.132 was granted. How large sums of money paid out is not yet possible to see.

" Looking at the statistics over the punkligheter to see any major changes, it is fairly constant the last few years. We can see the individual dippar where there were many delays and where where many applied for compensation for delay, " says Claes Keisu, presskommunikatör at SL.

for example, the november 2016 when a great snowstorm came to Stockholm, and crippled large parts of the public transport. Another dip was the terror attack on Drottninggatan in april 2017.

– When you see clear declines as you can often find explanations of what happened on a specific day or month. We're talking numbers so have tunnelbanstrafiken a timeliness of approximately 98%, for buses and commuter trains, it is at around 90%.

we're Talking numbers so have tunnelbanstrafiken a timeliness of approximately 98%, for buses and commuter trains, it is at around 90%.

– Yes, the conclusion would probably be able to pull. It is more famous now you can apply for compensation for delay, but it is difficult to answer because we have not investigated if it hangs together. There may be other causes, as to the number of travellers has increased or that more people manage to get hold of a taxi for example.

Claes Keisu also points out that there is a delay when the figures are compiled when the remuneration which it made claims in december are often paid out in January and so on. He also believes that it will come in many applications for the past week.

" yeah, Sure. Then it happens that we in SL get back some of the money in cases where, for example, the Swedish transport administration which is responsible for pendelspåren get in any problem that we can't run trains. We pay the spåravgifter to them. It can be a signal failure, växelfel or the like, and then they will be liable vis-à-vis us.

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