once again, Michael O'leary and his reviled - but extremely velbenyttede - low cost airline Ryanair ended up in an inconsistent tailspin with both lightning and thunder around.
It is due to more than 150 customers have been going back and scrappy that they have been forced to pay a fee of no less than 115 pound (972 crowns), because Ryanair's computer system after the order is alleged to have changed their surnames on the ticket and afterwards forced the traveler to pay in order to get their names changed back to the correct one.
It writes The Independent.
the Error happens after reportedly typically, when a person order several tickets at one time to the travelers with different last names, since the system falsely going to change all the surnames to the name of the person ordering the tickets.
It will say that if you are booking airline tickets for a trip with his gf or some friends, which is called something different to the surname than yourself, you risk the fellow travelers, to their name change, and they afterwards have to pay nearly 1000 to have it changed back if they mind you not notice the fault within the first 24 hours, where Ryanair offers to change it for free.
It was the website MoneySavingExpert, who first drew attention to the problem back in december, and since then, around 162 Ryanair-customers turned to the media, because they have been out for the same.
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so far, Ryanair has refused to refund the money to the customers who have been affected by the system error, and therefore the founder of the website, Martin Lewis, in an open letter appealed to the Michael O'Leary, who is lavprisflyselskabets executive director.
- I know, in the course of the past year have stated that you would like to make Ryanair 'a flinkere airline'. I hope you will follow up on the promise in this case, he writes, and continues:
- Unfortunately, this is my personal letter to you our last option. We have discussed it here problem with your press team since december, but have only been to relax the feedback.
Martin Lewis is certainly not happy with Ryanair's customers will be punished for a fault not their own fault.
Although the error repeatedly has shown that it is not the customer's fault, require Ryanair 115 pounds to correct a mistake In its own fault. Your company's behavior is not consistent with the behavior from a company, there will be a 'flinkere airline', is it also in the letter, which you can read in full here.
MoneySavingExpert have been in contact with Ryanair, which - in spite of the 162 sure customers reject, that there is an error in their system.
the Extra Leaf has attempted to get further comment from the budget airline, but unfortunately it has not been possible.
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