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Rolf is appalled by the CBB expense: 4000 kr for invisible consumption

- In the period of 18. april 2. november 2018 has CBB taken kr. 4.000,- from my account. the - CBB claiming that I have been on the net with my mobile phone,

- 18 reads.

Rolf is appalled by the CBB expense: 4000 kr for invisible consumption

- In the period of 18. april 2. november 2018 has CBB taken
kr. 4.000,- from my account. the

- CBB claiming that I have been on the net with my mobile phone, what I
do not have.

- I am a retiree and most of the day at home d.v.p. the
that if I go online I use of course my desktop pc to
the evt. tasks I have on the network.


How to initiate Rolf L a letter to the nation! on the in his eyes unfair way in which the carrier CBB treat him. Rolf of course has also complained to the CBB their answers you can see below - English letter continues namely as follows:

I pay for my internet for Danish Cable TV, and I should not pay for the consumption on my pc, so any intelligent person can probably understand that it would be completely insane to go on the web with the subscription I have with the CBB,


- I have tried to turn me to the CBB, but they are totally indifferent
with that I'm a retiree, and thus do not have much money for
available, so it is fairly serious when CBB steals so much money from me.

- My economy has been destroyed, and I think it is necessary to it here, comes out to the population, joining Rolf, which have reported CBBs answer:

Hello Rolf, Thank you for your inquiry.

- I am sorry, you experience it as we steal from you. It is certainly not our intention.

- I can see that you are registered for our CBB basic subscription, which is a forbrugsafregnet subscription and costs 19 kr. per. month. All consumption must be registered and paid for then the following rates:

59 øre/min.

14 ear/sms

99 ear/MMS

1 kr./MB of data

$ 0. in dial-up charges

5 pennies/SMS-receipt

- It is the case that on our subscriptions, including the CBB Basis can not be blocked for mobile data, and it is consumption that is to talk about it on the phone number is mobile data, which costs $ 1. per MB.

- If you have a phone that can use the data, can easily use the data through updates, or anything else, therefore, is not a visible consumption.

- I can well understand that you wonder about this bill and do not believe that you have had consumption, but consumption looks real and can therefore be the result of talking about the phone's updates and 'invisible' data usage.

- It is therefore your sole responsibility to use the phone/the basic subscription, if not it is ensured that the mobile data is turned correctly from the write CBBs customer service, who encourages Rolf to complain again.

the nation! asked CBB to whether they will comment on English letter, and his expense - they are not returned, but what are you thinking?

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