Rigid russians destroyed the familieferien

most people are pleased to travel down to the southern sun and heat, when they have holiday, to just relax and enjoy life.

But once in a while it happens that the holidays are anything but relaxed. That can for example both be other tourists, language barriers and a lower level of service than at home. And these things can be strenuous.

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It was a family man and his two daughters on a trip to Alanya in Turkey in July 2019. The family had booked himself into the hotel Water Planet Hotel & Aqua Park in 14 days with the travel agency Detur. But the stay was so poor, that the man selected to require full fare reimbursed.

So ended the proceedings in the Package-the Board of appeal.

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the Complainant found many things, which he thought was in order at the hotel. He writes among other things in the complaint:

'the Railing on the balcony is loose, and can be dangerous. There is dirty, and the remnants of food on the wall in the elevator. Container yard that smells like in the 30 degree heat outside our front door. There are holes in the walls around. When I went to my room, I could see the old crap on the toiletholderen and massive dust over everything'.

He also complains that the air conditioning in the room went to pieces, and then served the all-inclusive concept is not for him.

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'We had delighted to all-inclusive, but it included were also a great disappointment. There was only one popsicle, between the hours. 15 and 16. Russians pouring mainly around rigid from 10 in the morning. They take the whole filled the glass with whiskey, and start the day with a drink in the fence, and becomes extremely højtrystede. They make the girls scared and do not thrive well', writes the complainant.

the Complainant also tells about an episode with his Russian neighbor in the hotel. A night quarreled the neighbor with his wife for three hours, while he pounded into the furniture. Supposedly would the brothers not make anything until the complainant threatened to call the police.

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New hotel
On the 11. day, the complainant was moved to another hotel after repeated complaints both to the hotel and Detur. The travel agency selected by the payment of a compensation to the complainant in at 9460 pounds.

This is the complainant is not satisfied with. He will have the ticket full price at the 25.289 dollars recovered.

6. February 2020 determined the Package-the Board of appeal, that the journey had been fraught with shortcomings, which entitled the complainant to a reduction in the ticket price. However, thought the Board not that the impact in price exceeded the amount that Detur had already paid to the complainant in compensation. Why did the complainant not upheld and had to settle for the already paid 9460 crowns.