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Resejätten set of Mary's journey, and ten minutes after the end of the payment

Maria Öhrman, formerly of dancing with the stars in the now, she is working as a bookkeeper, were at the 24 June, the two-way tickets to Las Palmas on the Apollo's website. His departure at the end of september.

" It would be a surprise trip for my mum who has been ill for a long time. I wanted to keep the return flight, open, and just booked two seats, one-way, " says Maria Öhrman.

Became the sacred king
that She paid for online, the 2 996-lion, and thought that everything was ready to go. Imagine her surprise when, ten minutes after the payment went through got an email from Apollo, who pointed out that the trip was cancelled. The reason: ”in view of the current situation, and that of Apollo, therefore, of its summer program by the year 2020”.

Maria was offered the chance to reschedule or get a refund. Apollo warns, however, that the recovery will take some time due to pressure of work.

it made her boil with rage.

" So they sell the trips at the time of booking, do not know will have to be carried out? And ”borrowing” my money for an indefinite amount of time!

Several hours later, several trips are still out there with Apollo, on the same flight as Maria got up.

She is now signed to Apollo, to the Consumer for unfair selling practices.

" I don't go in for that, I am out of about 3 000 sek. However, I am thinking of other people, such as families with children, who may be out of a lot of. It's a really good procedure, " says Maria Öhrman.
Apollo: a Very unhappy one
At the Apollo's to blame in the case of Mary, the booking of the human factor, and the ”pressure”.

"There are no automatic processes without any manual job of taking down the plane of the web site, and it's important to us that customers booked to travel will receive e-mail with the information prior to the trip, to be removed from the site," answers Ruth Smith, director of marketing at Apollo, and it adds up.

" it could be some other reason behind this is simply not true. Regarding this particular case, we have to say that it is very, very unfortunate, and we will follow up on it throughout the day.

The Consumer protection agency is nedringda of individuals who have had their trips cancelled. This is the case in many companies.

" We're getting a lot of questions about how long the airlines, tour operators, travel agents, may find themselves with a refund. Typically, airlines have seven days ' notice, and, in the case of a package tour of 14 days, said Johanna Bishop, counselor in the Hi position.

She continued.

" This is a good sign, if it is assumed that a company has done wrong. All applications will be reviewed and we can set up an enforcement case.

This is according to the law
If you have booked a package holiday you are protected by the package travel act. You are going to get your money back for the cancellation of the trip within the period of 14 days. It's valid for the packages with the all of the different modes of transport - air, rail, boat and bus.

If you have only booked a flight you will have no protection under the package travel act. However, you will still have the right to get your money back within seven days of the trip will be cancelled.

however, be prepared that it may take a little longer due to the special circumstances that prevail now.

, You can also choose to book your travel at a different time, if the tour operator can offer. This is true for both package holidays and scheduled flights.

(Source: Hello-consumer.

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