As you know, it can be difficult to rise in the collective means of transport without being confronted by overzealous inspectors.
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In a new case rose two men together on the Movia bus line 132 in Hvidovre, near Copenhagen.
’the bus Driver closes the doors behind me, until I have been checked in. First, I notice that I cannot check in because the machine told that there was coverage on the rejsekortet,’ wrote one of the men in an appeal against the Movia.
'I ask the bus driver if I could get out again, which he refuses. Then I ask if I can buy a ticket, and get to know that what should I do over the phone, which I have not tried before and do not know how to do,' he continued.
the bus Driver advised the two men to get help to buy an sms-ticket with two on-board controllers, which, however, sat in the hide at the back of the bus behind 40 other passengers.
a Short time after they traveled and came to the men in the meeting.
'I ask them for help to buy a ticket over the phone, after which the inspector asks for my social security number, which I gave them with the same. Then I get a penalty,' he wrote in the complaint.
Both received fines of 750 euros. Despite the fact that one inspector inquired with the driver and confirmed what had just happened.
Some passengers tried to speak up about the unfairness of the situation, but as good as all the Danish transport authorities have introduced zero tolerance and nulkonduite.
A practice, as bl.a. The consumer council Think has criticized, because there may be cases, where people have a good excuse not to be able to display a ticket.
'I have never ridden without a ticket before and have always made sure to pay and has not in any way tried to cheat or avoid paying. Just in this situation, I feel in fact not properly dealt with,' wrote the complainant.
But Movia did not care.
’Movia can not relate to intentions, but to the tickets,’ was the cold reply to the appeals board.
’We can see that the customer provides and begin a conversation without taking your phone out of your pocket, even if the client has got to know that there must be purchased a mobilbillet. Inspectors are awaiting in a minute to give the customer the option to buy a ticket,’ argued trafikselskabet.
But then came an appeal with the men to the rescue.
’After the board's opinion, the complainant in this situation, where he may have forgotten, that the balance was too low to check-in, have been given the option to disembark the bus again.’
the Board accept the men's explanation that the inspectors were invisible behind the 40 passengers, and it rejects the Movia assertion that because one of the men years earlier had purchased an e-ticket, then he should also have immediately been able to the day in Hvidovre.
Ekstra Bladet has asked Movia for comment on the matter.
Camilla Struckmann, communication director writes:
'In Movia think we always, it is a shame when a disagreement with our customers ends up in the Board. In most ankenævnssager get Movia upheld. In this case, reached the Board of appeal for another decision. It will obviously be noted, and we apologize to the customer.'
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