Mother's horror: for the first time alone to travel for daughter bought escort service betrayed, the child wandered into the city of Alicante in the field to herself - Heart cold thinking that he'll get a girl boarding

Finnair bought for a child travelling alone the service shown on your booking information, but for some reason was not shown on the Alicante check-in, and the girl got already paid for the service. Helin the daughter was dazed searched the starting gate, when left without the escort service. Stock. ALL OVER PRESS

daughter have difficult to place the front at the beginning of November, when he was supposed to return to Alicante to Helsinki.

Helin for the first time alone flying 15-year-old daughter was ordered and paid in advance for a child travelling alone UM services from Finnair. In alicante, however, the service was required to pay a once-paid fee again.

the Girl called in a panic from the field, that he has no money to pay for it. I said that it has been paid and they shall bring the girl to the plane. However, this has not happened.

the Young called her mother panicked again after a short time, that what gate he should go.

I'm Looking for finnair's customer service number and the man called there, when I was on the phone with a girl and calm down. Yes it was about faith in the end, when you leave a minor child without an escort, which was purchased for protection just because you don't need to do this alone, when it is rarely flown.

Heli told reporters that her daughter was running around the terminal looking for flight departure gate, when the call was disconnected.

– the Heart of the cold I think he'll get the girl flight.

the Situation was eventually tripped, when the girl had found the right gate. Also finnair's customer service they were able to tell the correct port number, but the girl was at that stage already survived his own gate.

I was Wondering that what if would not be found. A terrible shock to us parents, anyway, when things didn't go as I should have.

Finnair regrets

Heli made incident to the reclamation Finnair.

finnair's communication to strengthen the case of the evening newspapers.

– a child travelling Alone escort service was booked and paid in advance just like a family's evening paper told, finnair's communications are multiplied.

Finnair told reporters that the incident has been asked to report to the city of Alicante from the field, but even at this stage it is not known why the booking was not shown on the check-in clerk system.

we Are extremely sorry for what happened. It is clear that this should not happen. We have this case thoroughly through to ensure that such a mistake ever happens again, finnair's communications are multiplied.

Heli told reporters that the compensation case, employees Helin family 100 euros gift card to use on future trips.

– the most important thing, however, is that this does not happen to anyone again, the Heli said.