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Maria shocked by the Power

Have you experienced anything similar? Contact Extra the Magazine's reporters on the 1224@eb.dk

When Mary Steffensen purchased a Garmin running watch from Power in Herning, she had expected, there was a new piece of technology in the black box.

the Reality was however quite different.

For when she came home to Ebeltoft, and the wrapping, which also was damaged, was torn off, it was clear that all was not as it should be.

- I did quickly notice that was dark and dirty splotches here and there, and that there was no protective film on the dial, tells Maria Steffensen to Ekstra Bladet.

Also was missing a cable.

- For me it was quite clear that it was a used watch, I had gotten home from the store, she says.

Maria Steffensen was actually the first fear clue already when she picked up the watch, which she had reserved.

- Since the employee came with the watch, he had a strange expression in the head. Then, as if something was wrong. But I thought no further about it, she says.

Whether the employee knew that there was something wrong, is unknown. But one thing is certain:

- I am very disappointed and shocked that this can happen, she says of the experience.

See the pictures of the used watch here. The article continues below the images. Privatfotos

With Power in Herning you are well aware that you have jokket in the spinach.

In an email to Ekstra Bladet explains Kim I, manager of Power Herning, that you have committed a 'rutinefejl'.

'There is a regrettable rutinefejl from our page, where the customer has been provided with a wrong product. Goods which have been put into use and subsequently returned, shall be prepared, clearly labelled, and the client is made aware then. In this case, there is a regrettable udleveringsfejl.'

Maria Steffensen tried to get through to the helpline, but the lengthy waiting time caused her to give up. In the Power Randers she got the money back, and then she bought a similar watch in Elkjøp.

'Normally, the customer will just go in the department store for a replacement.'

'We also regret the extended wait time on our phones at the customer service centre. POWER is experiencing at the moment a very big sales increase, and it provides a little extra pressure on our phones. We have already staffed sharply up on our client center, and more are on the way,' it sounds it in the mail from Kim I.

Have you experienced anything similar? Contact Extra the Magazine's reporters on the 1224@eb.dk

See also: Product and earwax was sold as new

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