It evolved into a regular nightmare for the married couple Lisbeth and Søren Bjørn Hansen from Kappendrup, since their car ran out of power on the Vestmotorvejen by the great belt Bridge.
In seven hours sat the couple trapped in the car, which stood parked in the overhalingssporet.
Now criticising Søren Bjørn Hansen FDM's roadside assistance to let the couple in the lurch.
- We had to wait three hours on the FDM. First, when the police called them, something happened, sounds the criticism from Søren Bjørn Hansen.
Meanwhile, it was dark, and the cars roared past the matrimonial VW Golf with high speed.
Photo: Mathias Øgendal/ Ritzay Scanpix
- I was really scared. For the cars came close, says the 61-year-old pensioner to Ekstra Bladet.
the Nightmare took its beginning, as an overturned lastvognstrailer Monday the 14. January in the four and a half hours blocked traffic on the highway.
We were on our way home from Sweden, since we know 12.30-the time got to know that the bridge was closed. Since there is a regular an emergency on the highway, we were routed out in the discount in the overhalingssporet, so redningskøretøjerne could come in the middle of the highway. Here we held so in the queue for several hours.
- Since it was cold, we would at some point have heating in the car. But it would not start due to lack of power. I asked the other drivers if they had jumper cables. But it had not. Then it began to get dark, and therefore I called FDM's roadside assistance. They explained that they had to run in midtersporet, so they could reach me, Søren Bjørn Hansen.
But the FDM did not come, and by six-time dare Søren Bjørn Hansen did not wait any longer in overhalingssporet. The queue had been dissolved, and the cars sped past the stranded vehicle.
- My mobile had run out of power, so I decided to walk the 700 meters to the nearest rest area to let the cell phone up and yank the FDM.
Søren Bjørn Hansen, however, not to wander far on the highway before a police patrol had picked him up.
- the Ushers were really nice. They drove me back to the car, where Lisbeth sat and waited. The officers parked behind our car so the other drivers could be warned. The officers contacted the FDM. After about twenty minutes came Vejhjælpen. At the time, it was three hours ago, we called in to the FDM for the first time, tells Søren Bjørn Hansen.
The 61-year-old fynbo facing forward with her story in the New York times - and now also Extra Magazine - because he is dissatisfied with the service at FDM.
- It is fatal to keep quiet in the overhalingssporet on a highway where the other drivers come at high speed. In my opinion, should Vejhjælpen have priority completely different, says Søren Bjørn Hansen.
When the help finally arrived, it took only a moment, before the car was charged up with enough power to start.
Martin Østergaard, who is områdechef in FDM roadside assistance, say, to New York, that the couple was hit by a long streak of bad luck, which delayed the efforts on site.
First and foremost, and they end up completely at the front of the queue. The car runs out of power. So runs their phone out of power. And finally, our rescues have to assist at a road crash a few hundred metres behind their car, where a person might have come to harm, explains Martin Østergaard to the local newspaper.
According to the områdechefen, the priority is always the cars, which keeps the furthest back in the queue. In the specific case, there were four-five cars, which was also run out before the power.
There went 39 minutes from Søren Bjørn Hansen, the first call to it is activated a redningsvogn.
'Super frustrating' notes FDM's områdechef.