After Friday's announcement that the Danish leksakskoncernen Top-Toy, which operates the leksakskedjorna BR and Toys R Us in the Nordic countries, goes bankrupt, there were many questions about what applies to those who julhandlat in any of the chains stores.
– generally speaking, one can say that when a company goes bankrupt, it becomes much more difficult to make use of their rights as a consumer. The voluntary offers, which the open purchase and cancellation rights may not as a consumer require when a company goes bankrupt, " says Hans Lundin, press officer at the Swedish Consumer agency.
is in practice useless the same day that the company goes bankrupt.
”It's no longer to redeem gift cards,” announced Top-Toy when the bankruptcy became known, which led to great anger among the customers. But now turn to the group and announces that those who bought the gift card after 30 november will get their money back, writes Aftonbladet.
" I was just talking with the administrator and it is true that gift certificates purchased in december will be repaid. We will post instructions on our website soon, says Lars Bo Kirk, spokesperson at Top-Toy, told the newspaper.
But even those who bought gift certificates before december 1 can get the money back. For example, if you have shopped on credit or invoice has protection via the consumer credit act which says that the consumer should be able to address the same claims against the creditor as against the company you have shopped from.
" Then you should contact the creditor and say that you do not have been able to exploit his gift. Therefore, it is good to go back and check how you paid for their goods, " says Hans Lundin.
provides consumer protection.
– If you have purchased a product with a warranty, as a gaming console, you can always turn to the manufacturer during the warranty period.
To complain about a product after a bankruptcy is not impossible, but is considerably more complicated when there is no store to go back to.
– In this case, you turn to the manufacturer. But they in turn must know which provider as the shop has bought the product and it makes it all much more difficult, " says Hans Lundin.