Kurt sur at 3: Requires 600 kr for scratches

- We got this modem through 3.gb
- But since it could not be what they promised, we contacted them and they sent a return shipping label so we could return it.

- 3 weeks after we saw this message. When I read it I thought it was a lie.

See the email from 3

---------- Forwarded message ---------
From: Delivery UK:
Date: wed. 6. mar. 2019 kl. 15.48
Subject: the Impairment of your equipment
Two:

Hi Kurt,

We have received your Huawei B525 with imei 867670041991342 return to our warehouse. Unfortunately, there are notches on your Huawei B525 by the card holder as well as written in pen inside the box (see the attached pictures as evidence). It means that the value is impaired with 600 kr. in relation to the original purchase price.

What should you do?

please select one of the following solutions. Reply this mail or call us on 70 313 313 with reference to the case number 28245400 within three business days.

I want:

1. Take my equipment back and remove the pairing on my subscription. On my next bill will amount of the impairment loss of equipment be billed.

2. Send my equipment back to me and fail to remove the binding on my subscription. My customer relationships will continue unchanged.

If we do not hear from you within three working days, and will amount to impairment of the equipment will be automatically billed on your next bill.

do you need help?

3.dk/help you can find answers to most questions. You are also welcome to contact us at kundeservice@3.dk or 70 313 313.

sincerely,

3

- But I have not used anything other than my nails to open the cover, but it with, that I have written on the inside of the box, is good enough. But it is only a no. to the wireless.

- What is the meaning, and how can you treat people like that?

How to write Kurt Metres to the nation! on the bad way, he feels that the phone company 3 treat him. As you can see above, so was Kurt a ekstraregning at 600 kr, because there were scratches in the modem. Scratched he can't recognize.

the nation! have asked 3 whether it really can fit, the scratches in the modem Kurt had at home - a modem, the on the net costs between 1500 and 2000 kr - should cost 600 kr. And yes, it fits, write 3s press officer:

I've got checked the case in our systems and can see that the router was new from the factory when the customer received it.

- We cannot therefore do other than to assume that he or others in his household, who have had access to the router, in one way or another have made the notches in the sim card holder.

- We charge an impairment, because we can not resell the router for full price, when it is damaged, and the box also did not appear as new.

- I can also refer to these terms outlined in our terms and conditions in 4.2:

You are only liable for any deterioration of the goods/the value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it/they work, write it, but what do you say?