"shopping online rages against Amazon in the middle of the christmas shopping season – and aimed sharp criticism against delayed deliveries. "
"Susanne Johansson, 50, has been waiting weeks for the packages to the grandchildren. "
"I am so pissed and jättestressad," she says."
"It's upset mood in Finnish chat forums on Facebook. It flows with the comments from customers describing their anger over that they had to wait weeks for their delivery – and might not get their presents in time. "
"Several of them have even heard of the newspaper Aftonbladet and is sharply critical. "
"Susanne Johansson, 50, ordered the game to their grandchildren on the Bamba.see, a part of the Adlibrisgruppen, already in the beginning of december."
"They still have not delivered. "
" I am so pissed and jättestressad. They offered me to cancel things but I chose to shop online to avoid crowded with people on the street. When I heard of me to them, I just got the standard answer, and said that I should get the games on Friday, but they can't promise anything, " she says."
"been Waiting since Black Friday."
"Several say they have not yet received what they ordered during Black Friday, that was the end of november. Amazon has sent out an e-mail where they appreciate customers ' patience."
"“Have ordered christmas gifts from you in november and wonder when they will? You should send an email to you thank you for my patience but what you don't know is that my patience (or stupidity?) is very small when this happens to me again this year. It is so difficult to explain for five-year children that their christmas gifts are on a layer,” writes a customer on the Facebook page. "
"“it Is a REALLY BAD JOKE to you almost THREE WEEKS after my order thank you for my patience? If you have shopped from you for many years but this skitservice I have NEVER seen,” writes another customer."
"Even Yvonne Hedlund, 51, took the opportunity to order children's books and a mug during Black Friday. ”Oh, for a pure scam”, she says. "
"– they do not have the ability to deliver a small package. It is absurd, " she says. "
"Tiina Kuurola, 35, has notified the Finnish to the Swedish Consumer agency, after they deleted her order of the games, christmas gifts to her son and nephew. She feels cheated, because she also bought the games for a special price during Black Friday. She is also awaiting deliveries from Bamba.see, that is yet to come. "
"– After the twelve days I get the message that my order is cancelled because product is out of stock, something I questioned in an e-mail to them, because they still sell that game. It is the buffalo and racket. There is no worldly thing, there are bigger problems in the world, but as a consumer, you must be able to rely on the online stores before the holidays, " she says. "
"Adlibrisgruppens CEO Johan Kleberg responds to the criticism:"
"– A smaller proportion of orders from Black Friday has been delayed which is unfortunate. The reason is that we had longer time on these in our system and should cut down the former. Now we are working to fully bring out these and other julbeställningar which runs on the good, he writes in a text message. "