- Received yesterday this email, which says that YouSee once again raises my subscription!
on Top of this, allowing the addition, to raise two times the kr. 149,- as the payment for June AND July on the fone again! The reason for this, is for me to see the unfounded and can hardly be legal?!
- The pgl. subscription started on kr. 109,- per. month. And is just increased since then..... from kr. 109,- now kr. 149,- !
so begins Linda K. an acidic letter to the nation! about the price, she must pay for its subscription, and the way YouSee collect money on. Linda is fully aware that she would drop the former telephone monopoly, but she seems, something is very wrong in the li they operate their business. the nation! have asked yousee to comment on linda's letter and their reply you can see below - linda's letter, which she asks about you share it to others who have an opinion on yousee, continues namely as follows:
- well, I can just switch the telecommunications operator, WHICH PROBABLY ALSO WILL be the END OF the STORY, but I will not 'go down without a fight' ;)
- the Customers fleeing from YouSee, (not without reason), and it feels AND seems as if all of us remaining have to pay the whole bill/deficit......!
- Is it legal, what YouSee/TDC is doing: to raise the 2 x mdl. payment on the fone again, ask Linda, and in the answer yousee has posted, you can see that the double expense is due to a new IT system and that the increase is due to investments and a new filter:
- Hello. Hereby the response from YouSee as agreed
Why increases mobilabonnementet for 149 kr.?
- First and foremost, we hope, of course, to Linda K. will continue its subscription with YouSee.
- the price increase of £ 10. happens as part of that we continuously improve the customer experience. We have invested 4 billion euros. kr. in our 4G mobile network, which in four years has been voted the best in Denmark by the Danish Technological Institute.
- at the same time to develop and we're upgrading the mobile network, which will make it possible to achieve even higher speeds.
- at the same time, we have just launched a digital filter that captures 90 per cent. of foreign fupopkald to YouSees customers.
Why should there be paid double in June?
- There must, of course, not be paid twice in the month of June.
- But when the customer moved to a new it system, we have unfortunately not the opportunity to send a bill for the month of June to itself, and therefore the customer will receive a bill for both June and July month respectively. 139 kr. and 149 kr. for payment in the month of July.
- So there should not be paid twice, the payment for June is pushed just to July. Then the customer will again be charged on a monthly basis as usual.
We regret the inconvenience it causes the customer, writes Amalie from YouSees the press office, but what do you think it ends with?