Per, Mikkel, Jeppe, Allan, Zanshi and Jasmine. Flemming Sørensen has talked with many people in Elkjøp, but he has received neither his clothes dryer or its 9000 dollars back.
Flemming Sørensen ordered a tumble dryer in Elkjøp in Gentofte 29. June. He saw the subsequent ad three laps, to Elkjøp announced that they unfortunately could not deliver the goods.
Patience ran out with Flemming, and in the middle of July annulled he purchase to get the money back.
Technical problems stood suddenly in his way, that Flemming could just get his money back on the card with the same. He was 17. July promised that the money would come within three to five days.
Five days after I had not received my money and continued to make new promises when I phoned.
the Dryer was purchased elsewhere and running today on full hammer, as both need to be washed clothes for the children and grandchildren.
A courier rang to Flemming ten days after the cancellation and would like to deliver a tumble dryer.
They hoped as safe, I took against it, so they got to send the money back to me.
Flemming told the carrier that he was done with that shop with Elkjøp, so the he should not have delivered.
Flemming had met several employees of the calls, who said that the errors was not something they could do. He misses, that they take joint responsibility for their business.
- I feel badly treated, I feel it is lousy service, and I will never ever recommend Elkjøp to someone again. They may not be familiar.
the Extra Leaf has been in contact with Elkjøp. They regret that Flemming has received the 9000 crowns and indicate that they are in time with the change of the IT system and hope soon to be finished.
We are deeply aware that we in some cases exceeds our customers ' limit of patience and are working very hard to resolve the challenges we currently face in, says Morten Rømhild, who is Head of Operations.