Earned too much: Vagn in trouble

- In through the last month's Payout Denmark sent statements out to retirees, which in 2019 have been paid too much pension the pga. changes in pensioners ' income.

- We have earned too much.

- Of all the letters, it is apparent that with the need to go into www.borger.dk/opkraevning-afdragsordning and create a afdragsordning if you do not want to pay it all at one time.

- But the page does not work!!

I have subsequently tried 1. time pr. week, without it could be done.

- So therefore I know that it has not worked for the entire period for which the Payment Denmark has sent statements out to the pensioners.

- After contact with the Payment Denmark today, I got confirmed, that they knew well. Also that it has been going on for more than a month!!!

- They also don't when it comes to work!

so begins Vagn A. a letter to the nation! to feel easier to laugh and exposed to something he calls the time of Disbursement of Denmark ’indifference’. Vagn and his wife have earned a little extra addition to the pension last year, because they know a disabled person, who suddenly had to use a helper.

The little work they shared the money, but the money they earned, to be offset against the pension. And then it seems to Vagn it is too low, to the side of the Payout Denmark, where the kind of settlements must be carried out, does not work.

His letter – as Payment Denmark comments below – continues namely as follows:

-.I said to them that they could not afford not to draw attention to, for there has probably many others who, like me, sat and wasted a lot of time on their error information/lack of information on that page they refer to does not work.

- In my world this is equal to the indifference of those you are employed to having to serve!!!

- succeeded – after a long talk – to get the employee to ’go into’ the system of Payment Denmark and dial the desired deal for me.

- It could be done at the time of Disbursement the Danish office, but not via the citizen.dk.

- It should all well know, writing Vagn and Payout Denmark, write that, they don't have problems with IT - but that some people with older browsers can experience problems:

- Payment Denmark has IT's problems, and both opkrævningssiden and afdragsordningen works fine.

Citizens pay daily money back via the charge on the citizen.dk, just like there is created the next 4,000 in installments via the citizen.dk alone in the Pension.

- Our opkrævningsenhed experience, however, to be contacted by the citizens, who find it difficult to use the solution.

M a those with outdated browsers to call
- the Reason is often that citizens are using an outdated browser, and in most cases, the problem becomes solved together with kunderådgiveren.

And so it is important to emphasize, that you are always welcome to call us if you need help, write Communication & External Relations at ATP to the nation!, but what do you say?