the thing is that I 18/3-19 book a Wonderland-size bed on the IDEmøblers website.
- I get immediately a confirmation mail about my booking. In the email says that I will get an order confirmation within 24 hours.
- the Day after I receive an order confirmation, and I therefore count on that, of course, things are in order.
so begins Morten R. a letter to the nation! on the bed, he had looked forward to sleeping in – but as he now has been told he's NOT going to sleep in. In any case, for the price he paid. the
nation! have asked IdeMøbler to respond to Morten's letter – that they didn't want. Morten's letter continues namely as follows:
- That goes so a couple of weeks, and I get the sms and mail that my bed is about to be packed and sent to the desired afhentningsted, which is in Herning in this case.
- Finally, comes the day, where I get the message that I can pick up my new bed, and I take, therefore, in the Bauhaus in order to rent a car for the purpose.
- But when I stand out at the Bauhaus, I'm suddenly a call from a number I do not know. It is an employee from IDEmøbler, which says I can't come and pick up my bed, as it is a bug that it to set to the price I bought it for.
- I am very baffled by, as it is almost a month ago, I ordered the bed, and I have received countless messages and emails that everything is in perfect order). the bed. And I don't think they can call, 10 minutes before I would get out of them, and change everything.
the Bed had a price tag of around 28.000 and was put down to 99 kr.
- I think a reputable company like IDEmøbler should stand by the agreements they make, especially in the light of all the messages, they give me that I'll soon get my new bed.
- They will not even compensate me for the time and the trouble, I've had to raise the car, because they say that it is a mistake. But it's a fault from their own side!
- The only thing they will give me, is that I can ’get permission’ to buy the bed for 24.500 kr., which of course is laughable. I think every other customer that came into the store, would be allowed to buy the bed for the price.
- So, if nothing else, I think, one or another form of compensation is in its place, in that I have spent time and effort on this here circus.
- But I also think that I can read on Its website, that you have the right to get its product to the agreed price, which I still believe, I must, writes Morten. But what are you thinking?