Did you order the toys online store before the Top-toy bankruptcy? Credit card paid in the best position, improper product selection elsewhere

Consumer and competition agency has comprehensive instructions to the consumer company's bankruptcy case.Part of Toys ’R’ Usin Finnish movements continued Saturday their activities.

in the nordic countries Toys ’R’ Us and BR-toys-stores rotate Top-toy announced Friday apply for its bankruptcy. All chains of shops in Finland to close their doors by year's end.

Although the company information already, for example, purchased gift cards, there are many issue in the bankruptcy context that remain unanswered. How, for example, toy stores online stores luggage space following?

Competition and consumer authority (FCCA) website shows that consumer protection in bankruptcy depends on for example purchases made on the payment method.

in the Best position to have credit card purchases made. They can require the bankruptcy of the company for the payment of restitution to the creditor of.

Debit card to pay not worth throwing as soon as the axe into the pit, as the card terms and conditions can be an indication of the card company claims compensation in the event of bankruptcy. In either case, the consumer may invoke the 14-day withdrawal right, which applies to all distance selling.

Other payment methods

If a purchase is paid for in ways other than the card, for example online banking, complicated by the compensation of applying considerably. In this case, the consumer have to be connected directly to the trustee in bankruptcy and to work out possible compensation for yourself.

the Bankruptcy has announced the e-mail address to the address toptoy@gorrissenfederspiel.com which messages should be sent in Danish or in English.

the Consumer the possibility of claims incurred depends also in this case the bankruptcy of the company's situation: the court decides separately on the nest list on the basis of lapse if the bankruptcy, the lack of funds to or continue it.

If the bankruptcy to continue, can claim to require the administrator from the control of the application, the kind of base found in the FCCA's website.

product

If consumers find an error in the Top-toy operated by the trade to sell the product, should choose the address of the seller instead of, for example, the product manufacturer or importer.

the Manufacturer or importer information can be found usually for example the product packaging. Error notification must be made within a reasonable time of discovery of the error, i.e. at the latest within two months.

the Normal warranty conditions apply, if the manufacturer or importer of the product-the guarantee is valid. The manufacturer or importer is responsible of the error including, for example, in the event that the product has lasted in normal use, the expected shorter period of time, even if the warranty would be. In this case, the error can be corrected, a product exchange or store unloaded completely.

the Consumer paid the refund is calculated, however, the price at which the manufacturer or importer sold the product to the seller – and therefore the consumer to pay the purchase price. The manufacturer or importer is not responsible for error, if it is born only of the goods transferred them to the seller.

the complaint in another EU country, the company operating the product can also be made to the European commission. Complaints may be made on the website of the Finnish language, and the Top-toy case, the company e-mail address is significant asiakaspalvelu@toysrus.fi.

in the event of Bankruptcy, consumer protection depends on, for example, purchases made to the method of payment. Vesa Saivo