You can not make its own rules and 'laws' in Denmark, even when one is called Apple and is a giant american company.
at Home, the consumer is namely protected by very tight laws, as Apple several times in the past have refused to follow. And as the company is now once again loses a principled case.
The consumer complaints board has just settled a case where a Danish customer tried in vain to get Apple to repair a MacBook Pro, which the company had previously repaired. A case, which according to the board are several similar of.
In the first place happened the repair, because Apple itself acknowledged that there were errors in the production of this particular machine. But then the same error came back a few years later, meant Apple does not, that the company was required to do anything.
The original repair was: 'just good service', even though Apple already back then knew that the computer was born with an error.
Apple's argument for the customer is, therefore, that when it was just the service, so give it some forms of rights for a new repair.
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But here takes Apple so error, believes the consumer complaint. For in Denmark is a repair for the act covered by a warranty of up to three years. And therefore, Apple must now pay the customer a compensation of 2500 euros.
- It is important that you complain to the seller or repairman as soon as possible, if a repair is not properly done.
- You may have a claim to remedy the error or possibly get compensation if you can prove that you have suffered a loss, says Susanne Aamann, who is forbrugerjuridisk chief of the Danish Competition and Consumer authority, in a statement on the matter.
Previously, Apple has, however, not given up so easily. In a case of replacement of defective iPhones rejected Apple namely to follow a decision and pulled instead the customer David Lysgaard in court.
But here, the lost Apple the case finally and was forced to change its policy to byttetelefoner good can be built out of used parts. It is an illegal practice in Denmark, where byttetelefoner in this type of complaints must be exchanged with a brand new unit.
the Facts: How are you covered
the Repairs are covered by the limitation act, which in principle allows you to claim up to three years
You must always appeal within a reasonable time, after you have discovered the error
You need to prove that the repair is not done correctly, or that a possible error has occurred due to the repair
Corresponding to the repair is not to what you can usually expect a similar performance, or is the repair not done properly correct, you can demand remedy.
it Proves to be impracticable and disproportionately expensive for the trader to remedy, you possibly can claim damages if you can prove that you have suffered a loss.