the Customers feel good, and thoroughly ill-treated by Arte Abroad.
On Trustpilot is written numerous bad reviews of billetfirmaets gebærden, after it was clear that customers could not come to the football matches, as they had tickets for.
the Extra Leaf has been in contact with several who should have seen the top football across Europe, but then came coronapandemien in the way. Therefore, there has not been spectators yet, but Arte Overseas customers have not gotten their money back, even though they have made a claim on them.
the Extra Leaf has among other things talked with Dino Sahinovic, who should have seen Real Madrid against Eibar. He has about 3300 dollars out to swim with the company and have been told that he must wait to september for further information.
- I am not happy with them. There is also a whole lot of others who can't get their money refunded I can look at the Truspilot, says Sahinovic to Ekstra Bladet.
How so that in addition to the kmpen between Real Madrid and Eibar. Photo: Susana Vera/Ritzau Scanpix
Other customers have been told that they must arm themselves with patience as the Arte International Swedish parent company is under reconstruction (Previously called suspension of payments, ed.).
But it does not go, beats the Consumer council Think fast.
- People have a right to get that money back. It is no longer a purely legal, saith the seniorjurist Martha Nobility Kjeldsen, however, does not have the golden solution to get the money back right away.
- It is mega-annoying and poor customer service, but not so much to do for consumers than to lodge their claims in writing and make note of that one will have his money back.
- If you do not hear from the company, must refer them to a relevant board of appeal, " she says, and mentions The consumer complaints board, pakkerejseankenævnet and Forbrugereuropa as relevant solutions.
the Confrontation: Someone gets the money - the others not
Ekstra Bladet has spoken with Bo Jakobsson, who is the Chief Purchasing Officer in Resia Travel Group, who are behind the Arte Abroad. He has good news for one group of buyers - and not so good for others.
Why has the Danish customers, as we have spoken with, not gotten their money again after such a long time?
- part of the answer is that our Swedish parent company is under reconstruction. So we have through our lawyers examined whether our company could, under reconstruction, and it has been found out that it we must not.
- Therefore, we can next week begin to pay the money back to the customers who have bought holiday packages, but not to those who have bought match tickets.
Why do those with only a fodboldbillet not the money?
- It is a different situation. I have full understanding that people are disappointed. But it is the case that when we don't get the money back from the clubs, where we have purchased the tickets, so do we react to the conditions we have set.
the Company attached to this statement, which can be found in their fodboldvilkår: 'If the ordered match is being moved entirely outside of the above mentioned days, shall be refunded to fodboldbilletten in the case where the ARTE Abroad get a refund of the ticket from the supplier.'
But Think, in Denmark says, that it is not longer, than that ye should pay the customers back. How do you it?
- We consider the terms on which we have written on the website, and our position is that we can't pay the money back before the clubs and our partners have repaid us. There may be some customers - both in Norway, Sweden and Denmark - which will test it at a trial. So we relate to.
Should Resia Travel Group get reimbursed some money for the tickets, then turns the real they will send them on to customers.
She says that the under coronatiden the council has people to beat the cold water in the blood, but there is a limit.
- At one time or another is also gone for a long time. We see the consumers, who are still waiting to get money back for things that should be going on in march. So it begins to have the characteristics of the enterprises taking out loans in the consumers. And it is not going, says the lawyer.
Is it a problem that the parent company is in Sweden?
- It should be no matter that the parent company is in reconstruction, if there still is a company in Denmark, so they are accountable for the agreements that are concluded. But a reconstruction often means that there are problems with liquidity, and it can be a red flag.
They still sell tickets for that stuff. Should you be worried about it?
- It is not a problem to sell tickets, if you can live up to its obligations.
- But you have to think about whether you want to buy tickets with a company that seems to have major issues. So one can think: Is it here, I need to buy my ticket, or is it somewhere else?
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