Complaint about TXL-staff : Mocking and rude – not helpful

In our people-a Newsletter for the district of Reinickendorf, the owner of a travel Agency reported on the catastrophic conditions at the airport TXL. This daily mirror reader Doris Appraisal reported spontaneously and described their own experiences with the staff at the capital's airport.

Recently I had to on Monday, 11. March, a business trip to Zurich, I took the machine from Easyjet to 7 PM. I had printed only hand Luggage, and my boarding card already, but I was around 5.40 PM at the airport, Terminal C.

There, even the entrance was blocked to Terminal C with taxis and cars so that I have to leave my Taxi 300 meters in front of the Terminal.

At the security checkpoint, a huge, people waited in queue, the people were bunched up almost to the front door of the terminal. Many seemed frustrated and desperate, because the controls were extremely slow. On the note of some of the traveler, their Gate would soon close and they were still far AHEAD of the security checks, said some of the supervisors of the airport at the entrance to the security check only: "We have opened as of 4 PM. You need to come earlier. You have to get up earlier!“ In a really snide, corkscrew sound, at least I, and many bystanders have felt it so.

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had were Next to me, foreign travel guests who spoke only limited English, and a flight order. They were, apparently, arrived with a very early flight to a different machine in the main terminal. These people do not understand, what here was a mess. Fortunately, they did not understand the words of the supervisors really got quite aggressive and unfriendly tone.

The aggressive and inappropriate tone of the supervisors was ashamed of to the foreign. I have to leave before the security control of a man, who was about one and a half hours before his departure at the airport, also with only hand Luggage and already printed or on the phone is activated boarding card: He was ten minutes after the Gate was officially closed, even BEFORE the security control.

Zurich shows how it can go

in view of this Situation, numerous Easyjet had flights and then about 30 to 45 minutes late on departure. The Gates were not open longer – and that this would have been officially communicated, to not let too many passengers in Berlin to sit.

As your report described, the Situation was absolutely chaotic. The staff (in particular, the Supervisory staff, not the security control staff) was watching, not helpful to Do, as well as the aforementioned sneering, Yes, outrageous comments, and even by the individual of Pushing and Shoving of passengers, who wanted to get in the Priority Lane for quick access, but not the conditions. An average Monday was tomorrow at 6 p.m. in Terminal C, as an absolute, extreme overload situation at Peak times at the start of the holidays!

on The return flight in Zurich, by the way, were the opposite picture: hard ten to twelve people were bunched up on a clearance band of the safety control, to asked the passengers immediately in a newly opened addition, the control area and promptly dispatched – by the way, is more accurate and friendly than in Tegel.

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