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Cancelled holiday without compensation: - A very good service from our page

There are snow-capped mountains to go skiing, but every now and then fail the weather.

Just what was the situation in the Ukrainian Dragobrat in January, when coronaepidemien have not yet reached Europe.

Two danes should have been on ski trips, but six days before departure, they were called up by their tour operator, Eastern Snow.

What here was said, there are several perceptions of.

According to the customer said the Eastern Snow, that the journey was cancelled due to lack of snow.

the Party says that it gave the customer an offer - to take off under bad weather conditions or to postpone to another week. Under all the circumstances, it was out of the question to repay the ticket price on the 22.350 dollars.

'A very good service from our side', writes Eastern Snow in a mail, as you can read in the summary of facts, from the Package-Board.

Holiday Danish travel agency: Not our fault, In booked two times


Here, you can also read the emails that went back and forth between the customer and the tour operator.

'None of us has the opportunity to travel in the year at the specified times, and we actually had other plans for the next year. We will, therefore, still very much like to have our money back', writes the customer.

Eastern Snow writes, among other things, the following:

'We never promised snow-sure, and that is that no one in the industry who do'.

'We were as others in the industry just to have completed the journey and sent you on skis in the lifts, which run in the area. And send it to you on the ski in off-piste, which probably would not meet your expectations. We chose to warn you and all the other guests, and all the chosen, that would rather stay at home and raise a second time'.

'This is not a cheap place for Eastern Snow. We have large expenses at the hotel, our guides are ready, catski-the machine is booked. In addition, we also offer to pay a new ticket to you. According to the industry, we could just have implemented, and our budget would be at home'.

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In a later mail to the Package-the Board of appeal allows the two skirejsemakkere expressed that they feel duped.

'If we had known that it was not possible with the repayment, we had wanted to go on the journey anyway'.

'But this opportunity had we not. We just got to know that they had chosen to cancel on the basis of the lack of snow'.

Eastern Snow call the solution 'superfair'.

'We have suggested that In could get a erstatningsrejse instead of sending you down to something that would not seemed, was the fat.

the Package-the Board of appeal ruled in the case 30. October.

the Customer won, and the Eastern Snow must, therefore, return ticket price on the 22.350 dollars.

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