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Big breach of trust: Listen with at home

It has long been a standing joke that the intelligence services, or other enough listening, if you are using one of techgiganternes stemmetjenester. But it is

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Big breach of trust: Listen with at home

It has long been a standing joke that the intelligence services, or other enough listening, if you are using one of techgiganternes stemmetjenester.

But it is really not a joke, writes Bloomberg on Thursday.

Amazon has thus employed thousands of employees to gennemlytte, print, and comment on the recordings made with the company's stemmetjeneste Alexa.

In a number of cases are recordings that are made in error, also intercepted and printed. For example, the staff overheard what they perceived as sexual assault, people who sing badly in their bath or children who are crying out for help.

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Amazon's stemmetjeneste Alexa are officially not in Denmark yet. Photo: Elaine Thompson/Ritzau Scanpix


And it is a big breach of trust, as Amazon, according to the media nothing is writing in its terms of use that they let the people listen. Instead, customers can only find a weak formulation that the company uses the data from the recordings 'to make stemmetjenesten better.'

by Contrast, says nothing about the fact that it requires a human ear and not a computer, if the technology needs to be improved. In a written opinion rejects Amazon, however, that many employees have access to knowledge about who they are listening on.

'We use only an extremely small number of recordings in order to improve the user experience.'

'We have stringent technical and operational rules for the work. And never accepts that there is abuse of our system.'


According to Bloomberg gennemlytter just a single employee typically 1000 sound clips on a guard, which lasts nine hours. And it is not the first time that Amazon has taken in to use people to analyze deeply private user data.

Thus have a medium of The Intercept earlier in the year revealed, how Amazon's security firm Ring has employees, reviewing footage from customers ' video cameras.

It happens because the system is not good enough to even detect people and vehicles. Therefore, looking to the staff at the private recordings and selects manually, for example, if there is a car in the pictures.

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