if you Ask the Danish consumers, there is one brand that stands out when it comes to customer satisfaction after the visit with both the car dealers and mærkeværkstederne.
Such is the conclusion from the largest satisfaction survey in the automotive sector in Denmark, AutoIndex 2020, as FDM is behind.
with this button 23.000 danes responded to questions about their satisfaction with 23 different brands, and there is a consensus that the best service available from Toyota. It is 18. year in a row that Toyota has distinguished itself as the brand of cars in Denmark, which has the most satisfied customers among both the dealers and the workshops.
- It is quite amazing that the AutoIndex in the now 18 years in a row has reached to the same result – namely, that one at Toyota will get the best customer service in the automobile industry, says Alar Metsson, adm. director at Toyota Denmark, in a press release.
- We fix a big and heartfelt thank you – or, rather, 18 big and heartfelt times thank – you to customers, that they believe that to get the best bid and værkstedsoplevelse at Toyota. The credit for this impressive result, however, should go directly to Toyota dealers and workshops across the country. For it is of no profit, says Alar Metsson.
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Toyota scores 929 index points out of 1,000 possible, which is an improvement of two index points compared to 2019. Toyota vehicle owners have thus never been more satisfied with their authorized Toyota dealer than now. There are 22 index points down to the second-best car brand.
In the category that covers bilejernes satisfaction with authorised repairers, increases Toyota also his score, so it is now 954 index points out of 1,000 possible. This is an increase of three index points compared to the 2019 and leads to a very clear first for Toyota in the workshop category, with 25 index points down to the nearest pursuer. The average for all bilmærkers customer satisfaction at the workshops is located on 909 index points.
One of the ways to ensure a high customer satisfaction in the workshops are according to the AutoIndex study is that a problem with the car being fixed at the first service, so the customer does not must bother with another visit in the workshop. You're diving down in the year satisfaction survey, reveal the numbers that Toyota's værkstedskunder are the ones that the fewest times have the need for a return visit in the workshop as a result of insufficient work.
- Together with our dealers and workshops, we invest many resources at all times to ensure a high level of education and level of service. At the workshops, things must f.ex. done properly the first time to the clients ' satisfaction. At the same time comes with one year of free roadside assistance absolutely free, every time you get carried out a general health or safety checks at an authorised Toyota workshop. It is to give customers an extra good experience and complete peace of mind, Alar Metsson
the FDM, in collaboration with the consulting firm Loyalty Group completed the comprehensive AutoIndex-study since 2003. The study consists of 120 detailed questions about the customer experience with the bl.a. the car, the dealer and workshop. This year's survey was carried out in the period from January to march 2020 and includes cars registered in the period from 2013 to 2019. A similar study is also carried out in Sweden and Norway.
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