The guest Whisperer of Mallorca

Ben Cameron welcomes the guest in a one-storey non-residential buildings. On the Area near to the airport of Palma and Llucmajor 29, to it busy. The Area is fenced and the access road bumpy. The colored TUI-buses with the red Smile icon, which are jacked up in the workshop, if there were not, nobody would have the idea that the Majorcan heart of the largest tour operator in the world. Ben Cameron scribbles Numbers on a slide. The past two years have been in the professional life of the 35-year-old team Manager for the execution of the TUI business at the airport is responsible, is a Highlight.

1.3 million passengers were handled per season. "This year, we will have all of the tour operators again, the majority of take-offs and landings," says Ben Cameron. The 13 after two accidents have been withdrawn from circulation, the Boeing 737 Max, the company's own Airline Tuifly change anything. "For you, we have leased new machines," says Ben Cameron. "That's why not a single TUI travel-Tourist less to Mallorca."

For this year, he anticipates further growth. After the record year in 2018, with 59.4 million overnight Stays in the Balearic Islands, he is of a slight decline. "Nevertheless, we have set for this season with 1200 employees in the TUI's own Hotels and taking care of the customers," he says.

In the Smiles Academy is practiced and laughed

Only a few meters from the bus depot is far from sinking Regine caste in front of a dozen employees that will be trained to become tour guides. "A one-time thing," she says. "He who learns otherwise, in two weeks the whole of the profession." In the TUI-Smiles-Academy, and laughed, too. Especially, case examples, in which a dissatisfied guest's entertainment. If a plane is late, Luggage is lost, the fitness center is closed or the pool is no water, the fantasy, what could go wrong, there are no limits.

"We offer for all problems solution in 24 hours," says Inken Regine caste, "and we show empathy." Empathy presupposes, for example, active Listening, says Inken Regine caste, the entry to a time in the travel industry, as it was actually already too old. In 2009, it was not allowed to be over 40 to work as a tour guide. Meanwhile, the German is responsible for 30 Travel managers in the most important Destination of TUI group.

"even as a little Boy I ripped the trip, the head of the microphone from the Hand."

Maximilian Schmiedel, 22 years old, recently in the health care industry, will be fulfilled this year, his life-long dream. "Even as a little Boy I ripped the trip, the head of the microphone from the hands and in the coach entertain guests," he says. Just the Dresdner has signed its first season of the contract. The classroom he explains how he, a married couple would compensate for the looks instead of the booked sea view from the room window only the hotel's garden. First, he has negotiated with the hotel management to Upgrade to a Junior Suite. For the first night of a refund to the guests. Maximilian Schmiedel comes to the amount of ten euros and five cents.

"Everything's fine," says Inken Regine caste, "to the fact that you have incorrectly counted." In fact, a compensation would be entitled to Some amount that is five times higher. "That would be a half-day on the Basis of the paid package price," she says. Grace is part of TUI's business, provided that the claims are assignable. Without a receipt, no money, is the currency. "The sun cream, condoms and Deodorants in the non-enclosed Luggage."

Guillermo Pio Rendon from Granada and Zsofia Kaler from the Hungarian Györ has many other Worries as Maximilian Schmiedel. They are for the 72 vehicles fleet of TUI in Majorca responsible. So right with your work, you can begin only, when the buses have made the journey across the sea. In the Winter, you are in the Canary Islands, where the main season.

Wait for "their" Cars: Zsofia Kaler and Guillermo Pio Rendon. Photos: Kurt Tschan

135 chauffeurs, TUI engaged in Mallorca. You lay back in the seven months, where tourism is booming on the island, at 6.4 million kilometers. This is 16 times the distance between earth and the moon. Against 1.9 million litres of fuel are needed.

Majorca is a holiday island, which is on the Limit. The water problems not only in the catering and hospitality industry, but also agriculture. In addition, the sea threatens to penetrate water into the ground water. The sewage systems are overwhelmed, with the result that the dirty water is discharged into the sea.

"in the past Winter, the water flowed not enough in the two reservoirs in the Tramuntana mountains, which supply the capital city of Palma with drinking water," said taxi driver Juan Antonio. The Situation is likely to remain in 2019 tense. "It will be built on fewer Hotels," says Juan Antonio. "But nevertheless, the accommodation capacity will be increased. Off the coast, a state-funded vessels fishing in the meantime, every day up to 1.5 tons of plastic waste from the sea.

employees in the leisure plastic waste from the sea

in the face of this worsening environmental situation, we have moved to the Robinson Club Cala Serena in Cala d'or, in a sustainable way. Vegetables, fruits, and wine, are sourced whenever possible from the island. "We were able to reduce our emissions through a variety of measures is strong," says club Director, Tina Grünold. The pool is heated with solar power, at the Bar, there are only biodegradable Röhrli made of straw.

At the Bar, there is now Röhrli of straw: Tina Grünold (l.).

With the own sea water desalination plant is not only made of drinking water. The precipitated salt is also used for the cleaning of the pool water. "Everything happens on a biological Basis, and not with chlorine," says Grünold. The Boss is also examining the sale of biodegradable bottles of water. "Cellulose can replace plastic soon," she hopes. Each week, employees dive in to a plastic waste. "We want to give back to the island as much as possible," says Grünold. "Ultimately, Mallorca, gives us not only the work, but also gives us a beautiful life.

The trip was supported by TUI Suisse. (Sunday newspaper)

Created: 20.04.2019, 18:08 PM