Bankbedrägerierna continues to elude the police. During december and January, the brottsvinsterna for only the fraud with the bank-id and e-id at around 17-18 million per month, according to statistics from the police. In ARN, the number of cases with the vulnerable who want compensation from their bank, increased sharply in the past six months.
Since the end of the year, the authority has introduced a new category of cases, ”Unauthorized transaction”, which related to bank fraud. In the past, the type of cases brought under the main category ”Bank”.
in 75 cases in the new category. It can be compared with 50 cases in total for the entire bankkategorin the same month in 2018.
There was a sharp increase in the second half of 2018 and it seems to continue even now in the beginning of this year, " says Marcus Isgren.
the Increase, he thinks partly due to the fact that crime still seems to continue, but also that the first rulings from the ARN received a lot of attention when they announced in the summer.
Many people have become of the with savings of several hundred thousand due to scammers calling and scrounging logins on the victim's online banking. From the outset, the banks reluctant to pay out compensation, with reference to the victim acted negligently. Then came ARN, with a handful of high-profile decision, which stated that the bank, in some cases, yet would pay.
The cases seem to have been the exception. When it is now been six months since the first decisions has several cases pending, and in most cases, the victim totally without compensation.
– an exact picture of how outcomes are distributed, we have not, but there is a clear preponderance of those who do not get it right, " says Marcus Isgren.
the outcome to the bank's advantage is that the banks to a large extent, examining the cases for themselves before they refer the customer on to the ARN, the mean Isgren.consumer complaints board chairman and general manager Marcus Isgren Photo: Gabriel Liljevall
– In fraud cases, it is a fact that the consumer, according to both the law and conditions have a duty to be careful with how codes and login information are managed. Do you do it incorrectly, you have violated both the law and the terms and conditions, and then you end up in a slightly worse position, " he says.
Notifications are becoming increasingly more in almost all of the authority's departments. Overall, the BOARD estimated that the workload increased by 23 percent only in 2018. Yet the budget allocated to them for 2019 the same as before.
– We have the same staffing levels now as last year, because we have the same money. But only the increase of notifications in 2018, the equivalent of about six legal fees plus other employees who also would be needed around it, " says Marcus Isgren.
In the common case, it takes about six months to get their case heard at ARN. In 2019, expect Isgren with the processing times getting longer, as more and more cases are added on high.
" Last year we started with a 4.000 cases in the current balance, then we left the year with 6.000 cases. It is such that now is, and is waiting to be settled, and that we neither have enough time or resources to manage, " says Marcus Isgren.
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