Residents services: Serafe used outdated data

The Serafe AG as a new collection Agency for Radio and television fees is not used in accordance with the Association of Swiss residents services (VSED) for the most recent data from the population register. Therefore, a large number of the complaints was substantiated.

With the representatives of the Federal office for communications (Ofcom) and the Serafe had been discussed on Wednesday a number of different solutions, announced the VSED on Thursday.

The VSED Board requested the following Changes in a timely manner should be implemented. The Serafe AG for the invoice recipients on the first point of contact. The Triage of the various complaints success is also due to the Serafe, in order to minimize the inconvenience of the population as far as possible.

waiver of reminders required

On letter of formal notice is to be waived until the existing problems are fixed. The procedure for data preparation is thoroughly to analyze and to correct. The VSED and other involved Agencies are to be included.

of Course, would be made by the inhabitants of services, the necessary adjustments in the population register. Often in-depth investigations are necessary. The VSED indicates that the Serafe used data from the population register by the deadline of February 2018. The invoice was made in January. Therefore, a large number of the complaints was substantiated.

The Ofcom chief relativises the case: "The error is in the parts per thousand range," said Philip Metzger in conversation with "look". The exchange worked in the "vast majority of cases".

The Serafe sent since the beginning of the year, the accounts for the Radio and television fees. It should be noted that the inhabitants in case of discrepancies directly to their residents. This led to numerous issues in the communities, writes of VSED.

Due to a first Overview by several communities of the VSED have found that the data were in most cases correctly, and no Changes in the registers of Residents is necessary. Many of the questions relate to the bill itself, as to time-limits, for example, questions, rates, payments, exemption applications, and more, what the Serafe be responsible.

apartment identifier unsuitable

The VSED have already made in November 2015 on the occasion of the consultation on the partial revision of the Radio and television Ordinance (rtvo) to Ofcom's attention to the fact that the Federal housing identifier is suitable in principle for the bill collection.

The population register was updated on a daily basis continuously, according to the reporting rate of the population, which is why the Federal office for statistics, a tolerance threshold value for updating of two per cent has been set.

One reason for this was that messages from residents, Property managers or owners, often not chronologically occurred and, therefore, the "Overlap" between the old and the new tenants were often over a short period of time. Also the fact with that the Swiss Federal register of buildings and dwellings could not be updated by the competent authorities in real time. (Dec/sda)

Created: 18.01.2019, 08:18 PM